Refund & Cancellation Policy

Last updated: 1 September 2026

1. Google Meet walkthrough

The walkthrough is free. If you can't make it, cancel or rebook from the invitation, or write to us — nothing is owed either way.

2. Pre-paid sales & consultation visit

The visit is pre-paid at the price on our Pricing page. The visit fee is a non-refundable consultation charge. Cancellation or a no-show on the customer's side, with any amount of notice, is not refunded.

• Rescheduling: requests are accepted only up to 7 days before the visit date — write to info@roomzerp.com and we will accommodate where our diary allows. Within 7 days of the visit, the booking stands as scheduled.
• The only refund exception is when RoomzErp itself must reschedule — see section 3 below.

3. If RoomzErp has to reschedule your visit

If RoomzErp must reschedule a hotel-visit appointment due to unavoidable circumstances — such as weather, road closures, or an emergency — we will reschedule the visit at a date and time convenient to both sides, or, if no date suits you, issue a full refund of the visit fee within 7 working days. The choice between rescheduling and the refund is yours.

4. Platform subscriptions

Subscription fees, billing cycles and any refund terms are set out in your written proposal and invoice.

5. How refunds are paid

Refunds go back to the original payment method through Razorpay, normally within 5–7 business days of our confirmation. To request one, email info@roomzerp.com with your payment id.